Const
An agent put a question to a person and stopped on it. Paired with QuestionAnswered, the two bound the stretch a task spent blocked on someone else — the one gap in a session's timeline that is not the agent's own latency.
An agent put a question to a person and stopped on it. Paired with QuestionAnswered, the two bound the stretch a task spent blocked on someone else — the one gap in a session's timeline that is not the agent's own latency.